Privacy Policy

Version 1.0

Luna ("us", "we", or "our") operates the www.luna.com.ly website and the Luna Scooter Libya mobile application (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our User Agreement.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, City, Country
• Location
• Payment information collected by third-party provider (Paymob)
• Cookies and Usage Data

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service through a mobile device.

• IP address
• Browser type and version
• Pages visited
• Time and date of visit
• Time spent on pages
• Unique device identifiers
• Diagnostic data

Tracking & Cookies Data

We use cookies and similar tracking technologies to track activity on our Service and hold certain information.

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies We Use

• Session Cookies: Used to operate our Service.
• Preference Cookies: Used to remember your preferences and settings.
• Security Cookies: Used for security purposes.

Use of Data

• Provide and maintain the Service
• Notify you about changes to our Service
• Enable participation in interactive features
• Provide customer support
• Analyze and improve the Service
• Monitor Service usage
• Detect, prevent, and address technical issues

Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside your jurisdiction where data protection laws may differ.

If you are located outside Egypt and choose to provide information to us, please note that we transfer the data, including Personal Data, to Egypt and process it there.

Disclosure of Data

Legal Requirements

• To comply with a legal obligation
• To protect and defend our rights or property
• To prevent or investigate wrongdoing
• To protect the safety of users or the public
• To protect against legal liability

Security of Data

The security of your data is important to us. However, no method of transmission over the Internet or electronic storage is completely secure.

Service Providers

We may employ third-party companies and individuals to facilitate our Service, provide services on our behalf, or assist us in analyzing how our Service is used.

Analytics

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.

For more information visit: Google Privacy Policy

Links to Other Sites

Our Service may contain links to third-party websites. We strongly advise you to review the Privacy Policy of every site you visit.

Children's Privacy

Our Service does not address anyone under the age of 16.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Changes become effective when posted on this page.

Contact Us

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How to Delete Your Account

Step 1: Open the Side Menu

Tap the menu icon in the top-left corner and select Account.

Step 2: Tap "Delete Account"

Scroll down and tap the Delete Account option at the bottom.

Step 3: Confirm with Your Phone Number

Enter the last 4 digits of your registered phone number to confirm and permanently delete your account.